Refund & Returns Policy

Effective Date: February 18, 2025
Last Updated: February 18, 2025

Thank you for shopping at D’stash. We are committed to providing high-quality art supplies to creatives. If you are not satisfied with your purchase, we are here to help. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes.

1. Eligibility for Returns

We accept returns within 30 days of the purchase date. To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) must be provided.
  • The item must not be a final sale, custom-made, or personalized product (unless defective or damaged upon arrival).

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us – Email us at [email protected] with your order number and reason for return.
  2. Approval & Instructions – Once approved, we will provide you with the return address and further instructions.
  3. Ship the Item – Securely package the item and send it to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Processing – Once received and inspected, we will notify you regarding the approval or rejection of your return.

3. Refunds Process

  • If your return is approved, your refund will be processed to your original payment method within 5-10 business days
  • If the return does not meet our eligibility criteria, we may refuse the refund or charge a restocking fee of up to 15%.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

4. Exchanges

We allow exchanges only for defective or damaged items. If you need a replacement, please email us at [email protected] with photos of the issue within 7 days of receiving your order.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards and promotional items
  • Used or damaged products due to customer mishandling
  • Final sale or clearance items
  • Custom-made or personalized products (unless defective)

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or payment provider, as processing times may vary.
  • Contact your credit card company, as refunds may take time to officially post.
  • If you still haven’t received your refund after 10 business days, contact us at [email protected].

7. Customer Support

For any questions or concerns, reach out to our customer service team:

We appreciate your support and look forward to serving your creative needs!